How can we help?

You can cancel a booking from your dashboard by navigating to "My Bookings," selecting the appointment, and clicking "Cancel." Cancellations made more than 24 hours before the scheduled time are fully refundable. Late cancellations may incur a small fee to compensate the professional.

Refunds are typically processed within 5–10 business days and will be returned to your original payment method. You'll receive an email confirmation once the refund has been issued. If you haven't received it after 10 business days, please contact our support team.

Yes. Every professional on Koopaz undergoes a comprehensive background check, identity verification, and skills assessment before being approved. We also maintain ongoing quality standards through customer reviews and periodic re-verification.

Absolutely. Go to "My Bookings," select the service you'd like to change, and click "Reschedule." You can choose a new date and time based on the professional's availability. Rescheduling is free if done at least 12 hours before the original appointment.

We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, and bank transfers in select regions. All payments are processed securely through our encrypted payment system.

Click "Join As A Professional" in the navigation menu and complete the application form. You'll need to provide proof of identity, relevant certifications, and pass our background check. The approval process typically takes 3–5 business days.

Your satisfaction is our priority. If you're unhappy with a service, report the issue within 48 hours through the app or website. Our support team will review your case and may offer a partial or full refund, or arrange a complimentary re-service depending on the situation.